Frequently Asked Questions
You've got questions, we've got answers. Read through our Frequently Asked Questions for wash and fold, dry cleaning, laundromat services, commercial laundry, and laundry pickup and delivery services.
Wash and Fold Questions
We use premium products in cleaning your clothes and linens such as Roux Maison brand detergents, wool dryer balls, and Bounce dryer sheets, both scented and hypoallergenic.
Not much. Please see our pricing page for current prices.
Our minimum for fluff and fold is $25.
Most orders are ready and returned next business day. Unusually large orders may require an extra day but don't worry. We'll call you if that is the case.
Any orders picked up on Saturday are delivered on Monday.
No. We keep all orders separate to prevent mix-ups and any cross-contamination.
There is no need to. We are strictly a pickup and delivery service. All you need to do is drop off your laundry at your doorstep and we'll take it from there.
Pickup and Delivery Questions
Monday through Saturday. Driver times for picking up and dropping off may vary so please sign in and select times that works best for you.
· Free! It’s included in the price. Please see our pricing page.
Yes, a minimum of $25.
It's easy. Click or tap the schedule button and follow the easy prompts.
Most orders are ready and returned next business day. Unusually large orders may require an extra day but don't worry. We'll call you if that is the case.
Any orders picked up on Saturday are delivered on Monday.
No. Just let us know when placing your order where you will leave the laundry from our driver. Please be sure the location is accessible to our driver.
Just let us know in the special instructions fields when scheduling online.
No.
With the card you put on file with us when you place your order.
We recommend putting your laundry in a laundry bag or a trash bag that cinches closed.
You can suspend your account until you return from your vacation. Just log into your account and put your service on hold until you return.